Frequently asked questions

Yes. We purchase genuine official tickets from PT Taman Wisata Candi's booking system on your behalf. The ticket you receive is identical to one purchased directly — it carries the same QR code, validity, and is scanned at the same gate.

The official site is in Indonesian, prices in IDR, and the booking window and system can be confusing for international visitors. We handle the entire process — including ticket purchasing, availability monitoring, and confirmation — and deliver everything in English with pricing in your local currency, plus the 24-hour refund guarantee if we can't secure your slot. The price you see at checkout is the total — no surprise fees at the gate.

All visitors meet at the Manohara Borobudur Cultural Center (Gate 7) — the central arrivals point for every Borobudur ticket. Temple access begins at 04:30; most visitors arrive by 04:00 to prepare. Google Maps: https://maps.app.goo.gl/BsWm39MBoc8sdSiEA

The experience runs regardless of weather. On overcast mornings the atmosphere on the upper terraces — the silence, the mist, the scale of the structure — remains genuinely extraordinary. Refunds are not available for weather conditions.

One single day. You attend sunrise at 04:30 and sunset in the late afternoon on the same date. The full day in between is yours to explore the grounds, museums, and surrounding village. Pricing saves 10% vs booking sunrise and sunset separately.

Access to climb all nine terraces of Borobudur with a licensed Pamong Carita guide. Visits are divided into 8 daily 90-minute sessions from 08:30 to 15:30, capacity-managed by the Visitor Flow Management System. You choose your session at booking.

Yes. As of July 2025, the Temple Structure is open every day of the week including Mondays. Operational hours are 08:00 to 16:00 WIB.

Yes — personal photography is welcome at Borobudur, both on the temple grounds and on the upper terraces. Drones are not permitted. Tripods and large telephoto lenses require prior authorisation.

Yes — exactly. The name you enter at checkout is printed on your official ticket, and staff may check this against your passport at entry. Enter your name precisely as it appears in your passport, including any middle names. Bring photo ID on the day.

All sales are final. The moment you confirm a booking, we purchase your official tickets directly from PT Taman Wisata Candi. Those tickets are issued in your name for a specific date and the operator does not take them back — so we cannot offer refunds or date changes. The one exception: in the rare event we are unable to secure your tickets from the operator, a full refund is issued within 24 hours.

Official tickets are non-transferable to a different date. If your plans change, email bookings@borobudurtickets.net immediately — we'll do what we can to help, though a refund or date change cannot be guaranteed.

Children under 3 enter free. Children aged 3–10 receive a 50% discount on Temple Structure tickets — contact us to arrange child pricing. Sunrise and Sunset experiences are full price for all ages.

Sunrise: ~3 hours including breakfast. Temple Structure climb: 90-minute session plus 2–3 hours for grounds and museums. Sunset: ~3.5 hours including dinner. Allow a full day if combining Sunrise + Sunset (the Pack).

Yes, many international visitors do this independently. The two UNESCO sites are about 40 km apart (roughly 90 minutes by car), and most travellers in Yogyakarta hire a private driver for the day to cover both. We handle Borobudur tickets only. Prambanan has its own concierge service at prambanantickets.com if you'd like to book that separately.

Modest dress — shoulders and knees covered. Light, breathable clothing as it gets very hot by mid-morning. Comfortable walking shoes for the grounds. Toe socks recommended for the Upanat sandals. Sunhat and sunscreen for daytime visits. A warm layer for sunrise — 4:00 AM at altitude can be cool.